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Personal data controller
Responsible for the processing of your personal data is:
COMPANY NAME: Coupleness AB
CORPORATE IDENTITY NO: 559241-9575
ADDRESS: Matrosvägen 6, 133 33 Stockholm Sweden
When you register for Coupleness’ Services, we collect personal data from you such as: your email address, first and last name, date of birth and gender. When you continue using the Coupleness Services you regularly upload personal data onto your account such as, depending on your use of the Services; how you rate your day, feelings and what is affecting you. In an ongoing effort to improve our Services, additional personal data may be collected from you. In such cases, we will notify you when the personal data collection takes place.
Data processing necessary to provide the Services As a part of offering the Services to you we process your personal data that you provide us with at the time of registration, such as:
As you continue to use the Services, you will regularly provide Coupleness with further personal data. It follows from the nature of the Services that we must process such data that you upload to the Services to enable the Services. This processing is a pre-requisite for us being able to offer the Services to you.
If you connect to the Services using a Third-Party Application (e.g. Facebook) Coupleness will collect and use your personal information from such Third Party Applications such as your username, name, profile picture, country, hometown, email address, date of birth and gender.
Some of the data mentioned above, collected from you and processed by Coupleness for certain features of the Services, is possible for us to delete and cease processing for the future if you so require, without you having to terminate your use of the entire Services, i.e., not all data (submitted over time by you to us either directly or through third-party services) is required for you to still be able to use the Services. If you want us to cease processing certain data about you under this category, we will inform about the consequences of such cease, i.e., how it will affect your use of the features of the Services.
It should be noted that marketing sent by Coupleness to you on the basis of a customer relationship as a legal ground for processing personal data, does not require a consent. Such data will be processed and used in compliance with relevant personal data regulation.
Coupleness’s Services are based on a profound knowledge of best practice with regard to relationship well-being. Coupleness cooperates with relationship experts and psychologists to stay on top of the latest research and science. In addition, Coupleness analyze the usage of the Services, in order to provide you as a user with the most relevant features of the Services as possible with regard to your personal goals. In analyzing the usage of the Services, Coupleness will process certain data for so-called profiling. Profiling means processing of your and other users’ personal data to analyze or predict aspects of your use of the Services, behavior and, location in reaching your goal. The data processed will be user habits where we will track actions taken by you such as when you move between screens, press buttons and take actions on the Services. The purposes of the profiling is to monitor how engaged users are in different features of our Services, find out ways to make the Service more effective (fit for purpose) and vary the features or content to better match your individual usage patterns and preferences.
The profiling of your data can also be used as the basis for marketing towards other new potential customers on other platforms than the Coupleness Services, such as other social media platforms. Please note that this so called look-a-like-process of recruiting new customers does not mean that you will receive any marketing. Nor does it mean that any other third parties will gain access to your data for any other purpose than for Coupleness to reach new customers, i.e. third party providers (for example social media) will only process your data on behalf of Coupleness as processors, see further under transfer of data below.
Coupleness’s processing of your personal data for profiling purposes as described above, does not require any consent as a legal ground to be processed. If this should be the case, i.e. if, under relevant personal data regulation, consent is required for the use as described above, you hereby give your consent to Coupleness using your personal data as defined above for profiling, for the purpose of improving the Services and for providing customer support.
Coupleness may use your personal data for profiling and marketing purposes via emails, notifications, or other messages, by Coupleness or Coupleness’s selected business partners. Profiling will be used for marketing purposes to enable personalized and relevant offers to you, based on your preferences, see more above under Profiling.
The use of personal data for marketing purposes will only concern such offers that have a close relation to your use of the Service and the offers will be sent to you by Coupleness; no personal data will be transferred to third parties for marketing purposes. This processing is based on a legitimate interest, on our side the interest to offer you the best possible service, on your side the possibility to be offered relevant products and services relevant to your use of the Service and for third parties to reach you with such offers. In other words we are of the conclusion that consent is not required. If this should be the case, i.e. if, under relevant personal data regulation, consent is required for the use as described above, you hereby give your consent to us using your personal data as defined above.
In case you do not want Coupleness to use your personal data for the purpose of marketing, you may at any time unsubscribe from any further messages by clicking the "unsubscribe" link at the bottom of such a message, or by using such opt-out features as are available in the app settings in the Services.
A cookie is a small text file which is created by the websites you visit and may contain information about you as a visitor. These text files are stored on your computer and, for instance, keep you from having to remember your password. Information from cookies may be used to improve the user experience and/or the Services and to target marketing campaigns and offers to our customers.
If you do not accept cookies, you can prevent cookies from being saved on your computer by changing the settings of your web browser. You can also delete cookies which have been previously stored. In such cases, please refer to the help section of your internet browser. If you choose not to accept cookies, you can still use our Services, but their functionality may be somewhat limited.
You have the right to request access to and rectification or erasure of your personal data processed by Coupleness. If you wish to exercise these rights, please contact us at firstname.lastname@example.org.
If a request for erasure concerns data that is necessary for Coupleness to offer the Services, such requests will have the effect that your account will be terminated at Coupleness. However, Coupleness may in some instances be able to cease the processing of some personal data for certain parts of the Coupleness Services, without you having to terminate the use of the entire Coupleness Services. Please see regarding this the sections “Data necessary to provide the Services” and “Opt-out from marketing” above.
Except where you delete your account, request rectification or erasure for the relevant personal data, or opt out from processing relating to marketing, we generally store and process your personal data for as long as you are a registered user of our Services and have a user account. We will cease storing and processing your personal data if your user account/registration is terminated, if you request rectification or erasure, or opt out from marketing, unless it is necessary for us under the applicable purposes to store or process the relevant personal data for a longer time (e.g. for book-keeping purposes).
Additionally, we periodically review the need to store or delete your personal data if your account has been inactive, which usually occurs after a period of five (5) years after you have been persistently inactive on the Coupleness Services. These periodic reviews occur in order to ensure that we do not store your personal data for a longer time than necessary, while also allowing you to return to using your account after a period of inactivity (which according to our experience can be common for some users).
Personal data collected from you may be shared with third-party providers of Coupleness that process personal data on behalf of Coupleness; such as server hosting providers, data storage providers, companies carrying out system and sales performance monitoring, customer support systems- and payment service providers. These service providers will be considered processors of your personal data.
At times, some of your personal data by may be transferred and processed to processors, as described above, that are established in the United States or other countries (some of which will be outside the EEA). We may also transfer your personal data in the event that our business (or part of it) is sold, for instance as part of a merger or acquisition. Coupleness will always apply safeguards to protect your personal data from unauthorized disclosure. In case of transfer of data to third parties that are outside of the EU or EEA and that do not offer an adequate level of data protection, Coupleness will apply the EU Commission’s model clauses and/or binding corporate rules, or similar instruments/mechanism, for the safeguarding of integrity and security.
In no event does Coupleness transfer personal data to third parties with the right for such parties to use the data other than on behalf of Coupleness.
Coupleness may further disclose your personal data in order to comply with a legal or regulatory obligation, if we reasonably believe that this is required by law, regulation or other legislation, or in order to protect and defend Coupleness, our business partners or users’ rights and interests, subject always to relevant applicable personal data regulation.
You have the right to receive your personal data which you have provided to Coupleness, in accordance with relevant personal data regulation, provided that such request does not adversely affect the rights and freedoms of others.
If you have any questions or complaints about our processing of your personal data, you are welcome to contact us at email@example.com. You also have the right to lodge a complaint with a supervisory authority.
The security and integrity of your personal data are important to us. In addition to complying with applicable relevant personal data regulation, we use accepted industry standards, technologies, and procedures, such as firewalls, security software, etc., in order to protect the integrity of your personal data and to prevent any unauthorized access. However, no system can be 100% secure, and despite our efforts, there is always a risk of unauthorized access to your personal data. By using our Services, you assume this risk. We also urge you to use a unique and strong password to your user account on the Coupleness services as well as to protect such password. You should further limit access to your computer and browser and log out after having used the Coupleness Services.
We will communicate with you by email and notices posted on your mobile device. If you do not wish to receive notices on your mobile device, you can always turn off this service. Please be aware that if you unsubscribe from our mailing list you will still be receiving answers to your questions sent to our support but you will not be receiving promotional emails.
Last Updated: 09/02/2022