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FAQ

We compiled the answers to some of our most frequently asked questions. Hopefully you can find what you're looking for here. If not, please contact us via email.

What do you get as a paying subscriber?

By updating to premium, you unlock all functionality in the app. Your partner also gets access to all features at no extra cost.

You and your partner can share how you’re doing and see each other’s journals. You also get access to valuable statistics about your own well-being and your partner’s over time. As a premium user, you get tips and inspiration for your relationship and well-being through our full audio guide, and you can participate and ask questions in our exclusive live chats with invited guests and experts.

In addition to all that, we also offer 20-minute video calls with our experts completely free of charge. The call takes place on zoom, and you can book it through the app in the “Explore” screen. You can do the call as an individual, or together as a couple, whatever you prefer.

I’ve had Coupleness before but can’t access my account - what should I do?

Try downloading Coupleness again. Then on the home screen, there is a button that says “Already a member.” Click there and login with your email and password.

If you have forgotten your password, you can easily reset it using the “forgotten password” option. You will then receive an email with a 6-digit code, and in the next step you’ll choose a new password. If you do not see the email in your inbox, look in the spam folder in case it got stuck in a filter.

How do we connect our accounts?

The person who buys the subscription will have the option to send an invitation to their partner in the last step. The invitation contains a 6-digit code that the partner will use. The partner creates their own account, but selects “Accept invitation” instead of “Invite partner” when the time comes. In the last step, the partner will enter the 6-digit code to link the accounts.

The person that bought the subscription can also see the 6-digit number in the journal screen.

How do I cancel my subscription?

You can cancel your Coupleness trial or subscription at any time by following the steps below. You will continue to have access to all the premium content until your trial / subscription expires.

iPhone

1. Open your settings on your phone.
2. Tap “Apple ID, iCloud,” which can usually be found at the top of the screen.
3. Tap “Subscriptions” to manage and cancel your subscription.

Android

1. Go to your Google Play App.
2. Tap the menu icon.
3. Tap “Subscriptions” to manage and cancel your subscription.

Will my past journal entries and information disappear if I cancel my Premium subscription?

No, what you have input while you had a Premium subscription will still be available to you if you unsubscribe. However, you and your partner will no longer be able to see each other’s information and statistics.

As a company, how can I offer Coupleness to my employees?

Many companies are investing in building a flexible and agile workplace to increase employee creativity and performance. Our relationships can also affect how we perform at work. Research shows that our relationships can have a big impact on employees' creativity - especially for those who have trouble being creative in the first place. We are happy to help you with a customized arrangement that suits your organization. Email ted@getcoupleness.com and we will talk more about how we can boost your employees' relationships.